Returns
Our Made-to-Order Promise
Each of our products is lovingly crafted just for you when you place your order. We want you to absolutely love what you receive!
Exchange & Return Policy
Since our products are made to order, we offer exchanges and returns within 7 days of delivery if something isn't quite perfect.
What We Need From You:
- Return shipping costs - We ask customers to cover this to keep our prices affordable for everyone (we recommend using a trackable service)
- Original condition - Items must be unused, in original packaging, and in resellable condition
- Contact us first - Email us at info@yyproject.us with your order number and reason for return before sending anything back
Our Process:
- Contact us at info@yyproject.us with your order number and reason
- We'll provide return instructions once approved
- Ship the item back using a trackable service
- Once we receive and inspect your return, refunds will be issued to your original payment method within 5-7 business days
We're Here for You
Your happiness means everything to us! If you have any concerns about your order, please don't hesitate to reach out. Our team is dedicated to finding the perfect solution to make things right. We believe every customer deserves an exceptional experience, and we'll work together to ensure you're completely satisfied.
Questions? We're just a message away and always happy to help! 💚
Our Made-to-Order Promise
Each of our products is lovingly crafted just for you when you place your order. We want you to absolutely love what you receive!
Exchange & Return Policy
Since our products are made to order, we offer exchanges and returns within 7 days of delivery if something isn't quite perfect.
What We Need From You:
- Return shipping costs - We ask customers to cover this to keep our prices affordable for everyone (we recommend using a trackable service)
- Original condition - Items must be unused, in original packaging, and in resellable condition
- Contact us first - Email us at info@yyproject.us with your order number and reason for return before sending anything back
Our Process:
- Contact us at info@yyproject.us with your order number and reason
- We'll provide return instructions once approved
- Ship the item back using a trackable service
- Once we receive and inspect your return, refunds will be issued to your original payment method within 5-7 business days
We're Here for You
Your happiness means everything to us! If you have any concerns about your order, please don't hesitate to reach out. Our team is dedicated to finding the perfect solution to make things right. We believe every customer deserves an exceptional experience, and we'll work together to ensure you're completely satisfied.
Questions? We're just a message away and always happy to help! 💚